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Pop’s Auto Shop service and repairs are guaranteed against defects arising from faulty workmanship or parts for a period of: SIX MONTHS or 10 000km whichever occurs first. This guarantee is in accordance with the Consumer Protection Act 2010.
Please read the Terms of Guarantee carefully to ensure the claim is handled in the correct manner in order to benefit from the guarantee. Please note that the guarantee does not cover costs relating to the fault such as towing fees, hotel charges, loss of personal effects and income, car hire or petrol.
Pop’s Auto Shop are committed to providing quality service and repairs.
Once the car has been serviced and repaired, the vehicle is tested to ensure safe, reliable and effective workmanship was carried out. As with any large complex mechanical product, faults may occur which are not picked up during the test drive and therefor only become apparent once the vehicle has left the premises. Should one believe there is a fault with their vehicle, please ensure the car is returned to Pop’s Auto Shop. This guarantee covers any workmanship or defective parts supplied by Pop’s, but is subject and limited to the vehicle being returned to our workshop in order for Pop’s to repair it.
One is unable to make a claim against Pop’s Auto Shop if the vehicle has been assessed or serviced by another workshop where the vehicle was originally serviced. If a dispute arises regarding the service/guarantee, Pop’s Auto Shop will make use of an independent party such as the AA, RMI (MIWA) or OMI. A report will be generated by the independent party to determine whether the claim is valid. If the report finds the defect arose from faulty workmanship or parts, it will be rectified by Pop’s Auto Shop. If the report determines the defect was due to inherent defects within the vehicle, normal wear and tear or improper handling of the vehicle, Pop’s Auto Shop cannot be held liable.
